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Create Ticket

Ticket Type

Pick what this ticket is — the fields below change to match it.

Customer

Whatever you use to name this subscriber.
Pick one from the list — it is the POP list maintained on the POP screen (Tickets → POP). Still free text, so a site that is not on the list yet can be typed; add it properly on that screen so the next person finds it.
Pre-fills the Location box below if you leave that empty.

Complaint

Which desk this ticket lands with — leave blank if unsure.
Who is going out. A Field Team opens into its members: pick the whole team, or one person under it.
Where the technician is going. Paste a Maps link or "lat,lng" for an exact pin.
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