Help Desk
Existing Client
Support tickets for customers already on the network — complaints, faults, visits, everything the desk works day to day.
—open right now Open the ticket board → New ConnectionPeople who want a line and are not connected yet — every request, from asked-for to connected.
—waiting for a line Open the connection board → Request for TicketJobs the apps raised with nobody on them — the desk's own to-dispatch pile, waiting to be routed to a team.
—waiting to be assigned Open the request inbox → Discontinue RequestCustomers asking to stop — every request, from asked-for to disconnected.
—waiting to be actioned Open the discontinue board → ChatBoxEvery ticket people are talking on — the whole conversation, and a box to answer from.
—talked on today Open the ChatBox → Create TicketRaise a new ticket — a fault on a live line, a new connection request, or a customer asking to stop.
Open the form →Where the work is
Today, across the desk
Counting…